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Cancelled

Lesson Cancellations

Dear Parents,

In response to the Swim England’s recent statement and Government guidelines, we fall under the category of “Social gatherings”. I therefore regret to inform you that all lessons will be cancelled from today Wednesday 18th March 2020 until further notice and Government instructions.

We appreciate that some schools are remaining open at the moment, but due to the nature of the service we provide, with both parents and children onsite during swimming lessons, this increases the risk of infection being spread.

FAQ

When will swimming lessons resume?

We will reopen lessons as soon as we can, following the stringent advice as set out by the Government. Please check my Website and all my Social Media for updates. Sign up for my Newsletters and check your spam folder.

If you pay by invoice?

You will receive a credit note on your next invoice when lessons resume.

If you set up your own Standing Order or DD?

Please cancel this directly with your Bank

What about my direct debit payments?

You are 1/2 lesson/s in credit on the Aug 2019 – Jul 2020 payment plan for payments received to date (see plan below).I will be cancelling the subscription on Go-Cardless so no further payments are taken (you may see an email from Go-Cardless when that happens).

I will keep the mandate live unless you say you are leaving permanently.

Payment Plan Aug 2019 – Jul 2020

Windlesham House – 37 weeks a year

HXP Sundays & Wednesdays – 37 weeks

Cumnor House – 36 weeks

Cisswood House – Tuesdays – 37 weeks – Fridays – 35 weeks

Towers School – Mondays – 36 weeks

Towers School – Thursdays – 37 weeks

Cottesmore School – 37 weeks

Aug 2019 payment paid for lessons

  • Sundays: 8, 15 (not Cumnor on 15 Sep as 36 weeks) & 22 Sep
  • Mondays: 9, 16, 23 Sep
  • Tuesdays: 10, 17, 24 Sep
  • Wednesdays: 11, 18, 25 Sep
  • Thursdays: 12, 19, 26 Sep
  • Fridays: 13, 20, 27 Sep

Sep 2019 payment paid for lessons

  • Sundays: 29 Sep, 6 & 13 Oct
  • Mondays: 30, 7, 14 Oct
  • Tuesdays: 24, 8, 22 Oct (8 Oct cancelled and already refunded)
  • Wednesdays: 25, 9, 16 Oct
  • Thursdays: 26, 10, 17 Oct
  • Fridays: 27, 11, 18 Oct

Oct 2019 payment paid for lessons

  • Sundays: 20 Oct, 3 & 10 Nov
  • Mondays: 21, 4, 11 Nov
  • Tuesdays: 22, 5, 12 Nov
  • Wednesdays: 23, 6, 13 Nov
  • Thursdays: 24, 7, 14 Nov
  • Fridays: 25, 8, 15 Nov

Nov 2019 payment paid for lessons

  • Sundays: 17, 24Nov & 1 Dec
  • Mondays: 18, 25, 2 Dec (18 Nov cancelled – already refunded)
  • Tuesdays: 19, 26, 3 Dec
  • Wednesdays: 20, 27, 4 Dec
  • Thursdays: 21, 28, 5 Dec
  • Fridays: 22, 29, 6 Dec

Dec 2019 payment paid for lessons

  • Sundays: 8, 15 Dec, 5 & 12 Jan 2020 (8th Dec cancelled at HXP – already refunded), (5 – 19 Jan cancelled – Cumnor House – already refunded)
  • Mondays: 9, 16, 6, 13 Jan (6 – 27 Jan cancelled – some refunds/some adjustments made by DD/SO)
  • Tuesdays: 10, 17, 7, 14 Jan
  • Wednesdays: 11, 18, 8, 15 Jan
  • Thursdays: 12, 19, 9, 16 Jan (9 – 30 Jan cancelled some refunds/some adjustments made by DD/SO)
  • Fridays: 13, 20, 10, 17 Jan

Jan 2020 payment paid for lessons

  • Sundays: 19, 26 Jan & 2 Feb
  • Mondays: 20, 27, 3 Feb (6 – 27 Jan & 3 Feb cancelled – some refunds/some adjustments made by DD/SO)
  • Tuesdays: 21, 28, 4 Feb
  • Wednesdays: 22, 29, 5 Feb (22 Jan cancelled at Cottesmore – rescheduled for Wed 15 July at Cottesmore)
  • Thursdays: 23, 30, 6 Feb (6 Feb cancelled – already refunded)
  • Fridays: 24, 31, 7 Feb

Feb 2020 payment paid for lessons

  • Sundays: 9, 23 Feb & 1 Mar
  • Mondays: 10, 24, 2 Mar (24 Feb cancelled – rescheduled for Mon 13 July at Towers)
  • Tuesdays: 11, 25, 3 Mar
  • Wednesdays: 12, 26, 4 Mar (4 Mar cancelled at HXP – rescheduled for Wed 22 July at HXP)
  • Thursdays: 13, 27, 5 Mar (27 Feb cancelled – rescheduled for Thurs 23 July at Towers)
  • Fridays: 14, 28, 6 Mar

Mar** 2020 payment paid for lessons

  • Sundays: 8, 15, 22 Mar ** (15 – 22 Mar – Windlesham – will be refund shortly)
  • Mondays: 9, 16, 23 Mar **
  • Tuesdays: 10, 17, 24 Mar **
  • Wednesdays: 11, 18, 25 Mar **
  • Thursdays: 12, 19, 26 Mar **
  • Fridays: 13, 20, 27 Mar **

1st April

  • Direct Debits all cancelled

Apr 2020 payment would have paid for lessons

  • Sundays: 29 Mar, 19, 26 Apr & 3 May (now cancelled or uncertain)
  • Mondays: 30 Mar, 20, 27 Apr & 4 May (now cancelled or uncertain)
  • Tuesdays: 31 Mar, 21, 28 Apr & 5 May (now cancelled or uncertain)
  • Wednesdays: 1 Apr, 22, 29 Apr & 6 May (now cancelled or uncertain)
  • Thursdays: 2 Apr, 23, 30 Apr & 7 May (now cancelled or uncertain)
  • Fridays: 3 Apr, 24, 1 May (8 May Bank Holiday) (now cancelled or uncertain)

May 2020 payment would have paid for lessons

  • Sundays: 10,17 & 31 May (now uncertain)
  • Mondays: 11, 18 & 1 Jun (now uncertain)
  • Tuesdays: 12, 19 & 2 Jun (now uncertain)
  • Wednesdays: 13, 20 & 3 Jun (now uncertain)
  • Thursdays: 14, 21, & 4 Jun (now uncertain)
  • Fridays: 15, 22, & 5 Jun (now uncertain)

Jun 2020 payment would have paid for lessons

  • Sundays: 7, 14 & 21 Jun (now uncertain)
  • Mondays: 8, 15, & 22 Jun (now uncertain)
  • Tuesdays: 9, 16, & 23 Jun (now uncertain)
  • Wednesdays: 10, 17 & 24 Jun (now uncertain)
  • Thursdays: 11, 18 & 25 Jun (now uncertain)
  • Fridays: 12, 19 & 26 Jun (now uncertain)

Jul 2020 payment would have paid for lessons

  • Sundays: 28 Jun, 5 &12 Jul (now uncertain)
  • Mondays: 29 Jun, 6 & 13 Jul (now uncertain)
  • Tuesdays: 30 Jun, 7 & 14 Jul (now uncertain)
  • Wednesdays: 1 & 15 Jul (22 Jul for HXP) (now uncertain)
  • Thursdays: 2, 16 & 23 Jul (now uncertain)
  • Fridays: 3 & 10 Jul (now uncertain)

**those joining after the beginning of the plan in August were pro-rated in their first payment, so everyone is at the same point now, 1 lesson remaining in their payment plan.

Refund Options

  1. Credit for 1 lesson to be carried forward for when swimming resumes
  2. Cash refund for 1 lesson for those leaving permanently and not returning
  3. Combination of a credit for a swimmer when lessons resume and a cash refund for sibling leaving this term

You only need respond with your bank details if you wish for a cash refund, otherwise I will assume you wish to carry forward a credit.

I have lost my job and need to leave permanently

I am so sorry to hear this, please let me know and I will cancel your mandate and please let me know your bank details and I will transfer the refund.

I have already let you know I’m leaving and I will need a refund for the cancelled lesson on 22 March

Please contact me with your bank details and I will transfer the refund

You already have my bank details in my direct debit

Go-Cardless holds your bank details securely – I do not have access to them

How will I know when lessons will resume?

We will be in contact with you via Social Media as soon as we have any information regarding this so please do not contact me unless you have to.

Many thanks for all your support and my best wishes to you all.

Kind regards

Tracy Lowe

www.tracyloweswimschool.co.uk

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